Wall Street College (WSC) abides by the Fees, Charges and Refund Policy and Procedure to ensure prospective students, current students and former students are provided with clear and transparent information about fees, charges and refunds at WSC. This policy is set in compliance with the Education Services for Overseas Students Act 2000 (ESOS Act 2000), the National Code 2018 and the Standards for Registered Training Organisations 2015 (SRTO 2015).
Refund of Fees and Charges
1) WSC will refund tuition fees in accordance with the provisions of applicable legislation.
2) The CEO will review the refund schedule annually. The schedule will be included in the student Written Agreement and in this Policy and Procedure.
3) WSC will make the refund to a prospective, current or former student under this policy or to the student’s authorised education agent in Written Agreement.
4) Refunds will be made using the same method as was used to make the initial payment. For example, if tuition fees were made by credit card, a refund of those tuition fees will be made by payment to that card.
5) There are two categories of refund, Student Default and Provider Default.
Refund Due to Student Default
1) Under section 47A of the ESOS Act, an overseas student or intending overseas student defaults in relation to a course at a location if:
- The course starts at the location on the agreed starting day, but the student does not start the course on that day (and has not previously withdrawn), or
- The student withdraws from the course at the location (either before or after the agreed starting day), or
- The registered provider of the course refuses to provide, or continue providing, the course to the student at the location because of one or more of the following:
- The student failed to pay an amount payable to the provider of the course
- The student breached a condition of their student visa
- Misbehaviour by the student (note: the student is entitled to ‘natural justice’ under subsection 47A(3) of the ESOS Act).
2) If the Australian Department of Home Affairs (DHA) has refused a student’s visa application and the student cannot undertake the course, WSC will refund any prepaid unspent tuition and non-tuition fees within 20 business days where the student can provide evidence that their application was refused by the DHA. However, if DHA’s refusal is due to the student or their representative providing fraudulent, forged or deliberately misleading documents or misinformation, no refund will be granted even though the student has not yet commenced their studies.
3) If WSC receives student written application for withdrawal prior to the course commencement date, WSC will refund the amount of prepaid fees according to the fee refund calculations that is advised in the Written Agreement.
4) If WSC receives student written application for withdrawal after the course commencement date, the student will take the liability for fees even if the student has not attended any classes or has been reported in PRISMS as non-commencement.
5) If an enrolment cancellation is initiated by WSC due to any reason(s) described in the Deferring, Suspending and Cancelling an Overseas Student Enrolment Policy and Procedure, there will be no refund of current term fees that the enrolment being cancelled and any prepaid tuition fees for the subsequent terms.
6) If the supporting documents a student submits for the application are found to be fraudulent, forged or deliberately misleading, no refund will be paid.
7) Application fee is non-refundable except for the case of visa refusal prior to the course commencement.
8) In a case when student is given a deferral for a term and the fees is transferred from the previous term to the deferral term and then student apply for withdraw, no refund for that deferral term will be paid. Refund will be applicable for the prepaid fees for the subsequent term(s) after this deferral period.
9) Refund may be granted on compassionate and compelling reasons due to the discretion of the RTO Manager.
Refund Due to Provider Default
1) If for any reason WSC fails to provide the course that student is admitted prior to the course commencement, and the student cannot be placed, or reject the placement arranged by WSC, a full refund including the tuition and non-tuition fees will be made within 14 business days of the course commencement date.
2) If for any reason WSC fails to provide the course after student has commenced but before it is completed, and the student cannot be placed, or reject the placement arranged by WSC, a refund of the unspent tuition fees will be paid by WSC (not including the non-refundable fees) within 14 business days of the course default day.
3) In the cases of 1) and 2), the affected student will be notified by the RTO Manager and student must submit the Refund Application Form for the refund process.
4) In the case that WSC is unable to meet it obligation of providing an agreeable alternative course for the student, or a refund, the student will receive advice to seek assistance from the Australian Government’s Tuition Protection Services (TPS). Information on the TPS can be found at: http://tps.gov.au/.